Next I will explain how and identify the quality management process and how the stakeholders play an important role in the implementation quality management process. Finally I will conclude by using Federal Express as an example organization from our reading how they were able to involved different stakeholders within their organization to roll out a new process. Stakeholder and their importance with an Organization Stakeholder is someone who has an interest in the well being of the organization.
A Stakeholder can be defined as a person, group, or organization that may have either a direct or indirect stake in an organization and can be affected by the actions, objectives, and policies of the organization or have an effect on the actions, objectives and policies and organization may take (Business Dictionary, 2012). Stakeholders are essential to the growth of any organization because of the role each one of the stakeholders plays. Stakeholders can be internal; internal is someone who works for the organization who provides an important service for the organization.
A stakeholder can also be external as well; external can be someone who invest money into the organization but is not involved in the day to day running of the organization. It is important to understand the roles and the influence that a stakeholder has in implementing a quality management process. For one to understand the importance a stakeholder plays in implementing the process one would have to understand and really what a stakeholder is and the role they play in the implementation of the quality management process. Quality management and its importance
The culture of the organization plays an important part of the implementation in quality management process, and understanding how the stakeholder plays an important part in the implementation process is important. According to our reading the management processes that overarch and tie together the control and assurance activities make up quality management (S. Thomas Foster, 2007). It is important for an organization to have effective quality management. The reading states that a number of mangers, supervisors, and employees are all involved in quality management.
Such as, planning for quality improvement, creating a quality organizational culture, providing training and retraining and providing leadership and support and the list goes on (S. Thomas Foster, 2007). Federal Express management evaluation system Federal Express doors open in 1973; there were eight small aircrafts at that time to handle the workload. Now today Federal Express is one of the world’s largest cargo fleet. FedEx’s philosophy guide management policies and actions were “People-Service-Profit (S. Thomas Foster, 2007). FedEx integrate all levels when implementing a policies within in their organization.
Let’s take for example FedEx management evaluation system called SFA (survey, feedback, action) that involved a survey of employees, analysis of each group’s results by the work group’s manager, and a discussion between the manager and the work group to develop written action plans for the manager to improve and become more effective (S. Thomas Foster, 2007). Conclusion Stakeholders play an important role in the implementation and the affect that each one of the stakeholders has all depends on the type of control they have as a stakeholder.
For the implementation to be successful it is important to know who the stakeholders are and each one of their needs. Stakeholder’s roles within the organization are vital to the growth and the successes of the organization. Involving stakeholders in the implementation in any process within the organization has proven to be a right decision.
References S. Thomas Foster. (2007). Managing Quality. Integrating the Supply Chain. Retrieved from S. Thomas Foster, MGT/420 website. Stakeholder. (2012). In Business Dictionary. Retrieved from http://www. businessdictionary. com/definition/stakeholder. html